Big Softy Privacy Policy

We keep it simple. No stress. Just clean homes and clear info.

We collect some personal information from you, like:

• Your name
• Contact details (like phone or email)
• Address or location
• What services you’re after
• Your interactions with us (like messages, bookings, or feedback)
• Payment info (if you book a job)

Why we collect your info:
Just the basics – so we can:

• Do the job you’ve asked us to do
• Send updates or quotes
• Send optional marketing (only if you’ve said yes)
• Improve what we do, like checking in with you for feedback

We keep your info safe.
Your info is stored securely, and only trusted team members can access it. We use normal, secure systems to keep everything protected. Nothing sketchy. We don’t store your data outside New Zealand.

We don’t share your info.
We’ll never sell your details. We only share info:

• If it’s needed to do the job (e.g. staff need your address to show up)
• If you’ve given us permission
• If the law says we have to

You’re in control.
You’ve got the right to:

• See what personal info we’ve got on you
• Ask us to correct it if it’s wrong

Just get in contact with Jimmy 022 675 9342 or info@bigsofty.co.nz if you have any questions.

Our privacy promise:
We follow New Zealand privacy laws, and we’re happy to answer any questions. If you want to learn more about your privacy rights, visit www.privacy.org.nz.